Mission Hospital utilizes an email encryption system that will encrypt messages that contain sensitive information.  Common questions about the system are answered below.

Q: When I receive an encrypted email, why do I need to set up an account?

A: When you receive an encrypted email, an account is automatically created for you based on your email address (i.e. someone@domain.com). To view an encrypted email, you will be required to set a password for the account. This only has to be done one time for each email address.  This will prevent others from being able to read your encrypted mails from Mission Hospital employees.

Q: How do I view the encrypted email?

A: The encrypted email will have an attachment that contains the original email that was sent to you.  When you open the attachment it will take you to the Mission Hospital Secure Mail login screen. Once the you have logged in successfully, the email will be displayed. For more information, click here for "How to View Encrypted Email"

Q: Can I forward an encrypted email to another email address?

A: The encrypted email can only be opened by the owner of the destination mailbox.

Q: What do I do if I forgot my password?

A: You need to send an email to SecureEMail@msj.org to have your password reset.

Q: Who do I notify if I am having problems viewing an encrypted email?

A: Please send an email to SecureEMail@msj.org and one of our system administrators will look into your problem.